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Company Info

Grupo Noa International

San Jose, Costa Rica

Company Profile


German speaking agents - Outbound sales - Remote


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Job ID:

18074

Company Registration Code:

RO282828888

Shift:

Day Shift, Night Shift

Salary:

per hour

Nationality:

Malaysian
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Employment Type:

Full time, Part time, Contractor

Probationary Period:

4 weeks - paid

Min. Qualification:

Senior High

Year(s) of Experience:

1
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Category:

Telecommunication

Occupations:

Customer Support: Call Center, Customer Training, General-Other: Customer Support-Client Care, Reservations-Ticketing

Location:

any city, Malaysia 

Job Description:

About the company

We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over six years.

Needs to hire 5 Freelancers

We are looking for someone to handle Outbound sales calls in German language  . Please send your "Skype id" together with your resume. 

Responsibilities:
  • Committed to a full time position and a working schedule from 9am to 6pm Germany time;
  • Develops call patterns to former and existing customer to convey promotional and product information and secure reorders for products or services;
  • Closes sales via the telephone with targeted customers to ensure placement of products/services;
  • Timely and efficient responses to inbound calls;
  • Effectively communicates the benefits of the Client company products and programs during inbound and outbound sales opportunities;
  • Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications;
  • Ensure compliance of timekeeping, including clocking in & out procedures and attendance;
  • Meet the established minimum target quota of net qualified packages on a bi-weekly basis;
  • Maintain a company-set average calls per day (outbound and inbound total);
  • Provides quality service to both internal and external customers;
  • Respond to all customers in a positive and professional manner;
  • Answers questions and offer other information, as requested or needed; 
  • Initiate the investigation for potentially serious complaints when appropriate;


 

Job Requirements:

Contractor requirements

We are looking for a contractor who:
1. Is available for 8 hours per day.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the German language.
4. Has 50 % or more English for training and internal communication purposes. 
5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net
6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

How to apply

To apply, please respond with a cover letter that includes the following:
1. The language level that you have (should be 90% or above) 
2. Your customer service experience 
3. Your schedule availability
In addition, please send us the results of the personality test that you may take at the link below: www.humanmetrics.com/cgi-win/JTypes1.htm

    You will be asked to answer the following questions when submitting a proposal:

    1. Please rate your German skills.


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