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Company Info

Grupo Noa International

San Jose, Costa Rica

Company Profile


Account Manager for Call Center - Remote


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Job ID:

18075

Company Registration Code:

RO282828888

Shift:

Day Shift, Night Shift

Salary:

per hour

Nationality:

Malaysian
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Employment Type:

Full time, Contractor

Probationary Period:

4 weeks - paid

Min. Qualification:

Any

Year(s) of Experience:

1
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Category:

Telecommunication

Location:

any, Malaysia 

Job Description:

We are looking for a Call Center Manager to oversee an international virtual call center with Supervisory or Manager OB sales/Inbound Experience. Please send your "Skype id" together with your resume. Rate will be based by Experience

Responsibilities
– Provide payroll information by collecting time and attendance records.
– Compensation and benefits administration and record keeping. 
– Submit employee data reports by assembling, preparing, and analyzing data. 
– Performance management and improvement tracking systems.  
– Maintain employee information by entering and updating employment and status-change data.  
– Maintain employee confidence and protects operations by keeping human resource information confidential.
– Employee orientation, development, and training logistics and record keeping.  – Assisting with employee relations.  
– Company-wide committee facilitation and participation.  
– Company-employee communication.  
– Employee safety, welfare, wellness, and health reporting; and employee services.

 

Job Requirements:

Contractor requirements
We are looking for a contractor who:
1. Is available for 8 hours per day.
2. Has worked in a customer service setting or a similar customer-satisfaction experience.
3. Has a solid command of the English and another language. (the language level should be 90% or above)
5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net
6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original.
7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

How to applyTo apply,

Please respond with a cover letter that includes the following:
1. The language level that you have (should be 90% or above)
2. Your customer service experience
3. Your schedule availabilityIn addition, please send us the results of the personality test that you may take at the link below:www.humanmetrics.com/cgi-win/JTypes1.htm

About the company
We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over five years now.


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