Home   Register   Sign In
 
Company Info

Recruiter

Games Advisors (Japanese Spearker) Based in Cyberjaya


col-narrow-left   

Job ID:

19536

Company Registration Code:

1044614W

Shift:

On Shift

Salary:

RM5,500.00 per month

Nationality:

Malaysia
col-narrow-right   

Employment Type:

Full time

Min. Qualification:

Any, Senior High, Certificates
col-wide   

Category:

Others

Location:

SGR, Malaysia 

Job Description:

Responsibilities:
  • Provide first contact resolution of customer issues via chat, e-mail and Phones.
  • Troubleshoot and handle the most complicated and sensitive of customer inquiries. 
  • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
  • Take personal ownership of customer requests and provide a WWCE world-class level of support.
  • Maintain accountability for accurate and timely assistance to our customers.
  • Provide exceptional customer experience as measured through customer surveys and internal SLAs.
  • Maintain security and confidentiality of WWCE internal information and customer/account information. 
  • Respond to general customer inquiries.
  • Escalate and communicate any customer well-being issues.
  • Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.
  • Reports to Customer Service Team Manager  

 

Job Requirements:

Requirements: 

Essential:
  • Verbal and written fluency in Japanese and English, Mandarin will be added advantage 
  • Strong customer service skills and strong written communication skills
  • Moderate Computer and advanced typing skills
  Desirable:
  • Previous experience in a Games Industry Call Center.
  • Fresh graduates are encouraged to apply
Qualified or interested candidates, please kindly apply by clicking the APPLY NOW button or through emailing your CV to us at: jpsearch.penang2@gmail.com
 
To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.
 
We regret that only shortlisted candidates would be notified.


© 2008-2018 Powered by YyJob.net   How Advertise The Job   Beware Employment Traps   Company Registration Code   Sitemap